FREQUENTLY ASKED QUESTIONS

What is Ask@IJN Doctor?
This is a value-add service offered by IJN to all patients who intend to seek advice or second opinion on their current condition.
How is it done?
Who does it?
An expert panel of IJN Doctors that consist of Cardiologist, Cardiothoracic Surgeons and Paediatric Cardiologist, will be answering your questions or message.
Is my data safe?
Yes. IJN strictly follows PDPA guidelines.
Will I need to visit IJN after receiving the email?
This depends entire on your condition and question asked. If our panel of doctors’ feel that you may require further diagnosis then you will be advised to visit IJN. If it’s not required, you will be indicated accordingly. This depends from case to case basis.
Does this Ask@IJN Doctor service involve any cost?
No. Currently this value-add service is offered for free to all patients.
Can I submit any condition?
Yes.
How long does it take to receive a reply?
This may take between 3 days to 14 days.
Can I walk in and request for ASK@IJN Doctor?
Yes, just proceed to the service counter and you will treated like any other patient registration.
Can International Patients also seek answers via ASK@IJN DOCTOR
Yes. This value-add service is open to all patients around the world.
Can I see the doctors' profile?
Yes you can. Please click on this link – www.ijn.com.my
Where can I find information on the doctors?
You can find it here at our website – www.ijn.com.my. Our website also offers online appointment booking and lots more.
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