Admission Procedures

Our goal is to help you get settled and feel comfortable as quickly as possible. On the day of your admission to the hospital, you will meet with a patient service coordinator at the Admission Counter.

OPERATION HOURS :

 During the admission, please have the following documents with you:

LOCAL PATIENTS (MALAYSIAN)

• Appointment Card
• Identification Card (IC) or Birth certificate (if below 12 years old)
• Pension Card for ex-government employees and / or dependents – original and a photocopy
• Government Guarantee Letter (GL) from the Head of Department (for government officers and / or their dependents)
• Certification Letter from school, college or university and birth certificate (if patient is a government officer’s dependent below 21 years’ old and using parents’ GL / parents’ pension card)
• Service Book for former Angkatan Tentera Malaysia (ATM) officers or personnel who have served for more than 10 years
• Company’s GL inclusive of Insurance, TPA, Public Listed and Private Company (provided the company has credit facility with IJN)

INTERNATIONAL PATIENTS (FOREIGNERS)

• Appointment card (if you have been issued one)
• International Passport
• Company’s GL (Letter of Guarantee if charges are borne by the insurance company or employer)

CASHIERS AND BILLING COORDINATORS

For your convenience, our payment counters are located at 6th Floor, Block A and within the outpatient registration zone and outpatient pharmacy, at Ground Floor Block A. There are also payment counters at the Admission Office and Outpatient Pharmacy, Ground Floor Block B.

The counters operation hours:

PRIVATE CLINIC (6th FLOOR, BLOCK A)

Monday – Friday : 7.30 am – 5.00 pm

Saturday    : 7.30 am – 1.00 pm

ADMISSION PRIVATE (6th FLOOR, BLOCK A)

Monday – Friday : 8.00 am – 5.00 pm

Saturday    : 9.00 am – 1.00 pm

Sunday & Public Holiday : CLOSE

WELLNESS (6th FLOOR, BLOCK A)

Monday – Friday : 7.30 am – 5.00 pm

Saturday    : 7.30 am – 12.30 pm

Sunday & Public Holiday : CLOSE

OUTPATIENT PHARMACY (BLOCK A)

Monday – Thursday : 7.30 am – 4.00 pm

Friday : 7.30 am – 1.30 pm

Saturday    : 8.00 am – 1.00 pm

OUTPATIENT CLINIC (BLOCK A)

Monday – Friday : 7.00 am – 5.00 pm

ADMISSION OFFICE (BLOCK B)

Monday – Friday  : 8.00 am – 5.00 pm
Saturday        : 9.00 am – 1.30 pm
Sunday           : 9.00 am  – 2.00 pm

OUTPATIENT PHARMACY (BLOCK B)

Monday – Friday : 7.30 am – 6.30 pm

We accept payment for hospital and physician services medical bills in the form of cash, bank draft, e-wallets, online transfer and most types of credit and debit cards.

Billing coordinators and Credit Control officers (Patient Financial Services Department are located at the Ground Floor of Block B to assist with financial concerns and to help identify the payment option that is best for you.

They are available to assist you Monday through Friday 8.00 am – 5.00 pm. And 8.00 am – 2.00 pm on Saturdays.

Watch IJN Patient Admission Process Video Below: