Quality & Safety

Your safety is our priority

QUALITY & SAFETY

Quality can be measured in many different ways. While there is no universal agreement about which method should be used, the following are often cited as the best indication to determine whether or not you receive quality care for your medical condition.

  • Is the hospital rated highly by consumer groups?
  • Does the hospital have experience and success with your condition?
  • Does the hospital review and continuously improve its own quality of care?

Is the hospital rated highly by consumer groups?

Patient experience often reflects the personal side of care, such as how willing doctors and nurses are to listen, answer questions and explain treatments; how much time the doctor spends with the patient; and how comfortable patients find the hospital in terms of cleanliness and the quality of food served. One important way is to look at the hospital performance report which helps consumers make informed choices.

Does the hospital experience and success with your condition?

Patients and consumers are encouraged to ask about clinical outcomes such as survival statistics, infection rates and functional outcomes to provide important information about experience and case complexity. In general, the more experience the better the outcome.  

Does the hospital review and continuously improve its quality of care?

IJN strives for continuous improvement on quality of care by developing an organization-wide Quality and Patient Safety Plan, monitoring key hospital quality indicators and ensuring accreditation standard are met.