Support Services

Supporting your health


We are a team of Dietitians providing Medical Nutrition Therapy for both adult and paediatric inpatients and outpatients. Our services include Nutrition Counselling and Education as well as Nutrition Support for individuals and groups with the following medical conditions:


  • Hyperlipidemia and hypertension
  • Diabetes Mellitus
  • Renal diseases (dialysis or non-dialysis)
  • Heart failure
  • Stroke
  • Obesity
  • Failure to Thrive in Congenital Heart Disease
  • Heart valve replacement or repair requiring warfarin therapy

External professional nutrition services

  • Nutrition talks and workshops for public and healthcare professionals
  • Media-related activities e.g. interviews, talk shows, nutrition articles
  • Cooking demonstrations and development of recipes for health conditions
  • Nutrition screening for the community

Outpatient Diet Consultation Clinics

We accept referrals from IJN outpatient clinics and General Practitioners. Please bring along referral letter from the referring doctor with latest blood test results.

Block A: Ground Floor and Level 6 Wellness Centre

+603 2600 6596

Block B: Ground Floor

+603 2617 6942

Mon – Fri : 9:00am – 5:00 pm

Food Services

Our Food Services team provides inpatient meals with a variety of local and western cuisine according to patients’ nutrition requirements. All meals served are Halal and have achieved Hazard Analysis Critical Control Point (HACCP) food safety standards. Other services include:

  • Designing menus and recipes for organizations and food outlets
  • Undergraduate industrial training for Food Services

For other inquiry, please contact +603 2617 8248 or +603 2617 8246 for further assistance.

Team of Dietitians

Mastari Bt Mohamad

Manager & Head of Department

+603 2617 8245


  • Bachelor of Dietetics (Hons), UKM, Malaysia

Foong Pui Hing

Senior Principal Dietitian


  • Bachelor of Dietetics (Hons), UKM, Malaysia
  • Master of Science, Advanced Healthcare, UK
  • Professional Diploma in Cardiovascular & Thoracic Sciences, UK

Siti Farhath Bt Sehu Allavudin

Manager, Dietitian


  • Bachelor of Health Sciences, Dietetics, USM, Malaysia
  • Diploma in Medical Laboratory Technology, USM, Malaysia

Vatana V Sundar

Senior Dietitian


  • Bachelor in Dietetics (Hons), UKM, Malaysia
  • MSc in Medical & Health Sciences, IMU, Malaysia 

Manvinder Kaur Sarjeet Singh

Senior Dietitian


  • Bachelor in Nutrition & Dietetics, IMU, Malaysia

Norazurin Bt Tasil

Senior Dietitian


  • Bachelor Science of Dietetics, UPM, Malaysia

Tan Yi Xin



  • Bachelor of Dietetics (Hons), UKM, Malaysia

Wan Nurshahirah Bt Wan Zamri



  • Bachelor of Dietetics (Hons), UKM, Malaysia 

Nur Ayuni Bt Mohd Shukri



  • Bachelor of Health Sciences (Hons), Dietetics, USM, Malaysia 

Phor Xin Yee



  • Bachelor Science of Dietetics, UPM, Malaysia 


The Pharmacy Department serves to promote the safe and effective use of pharmaceutical drugs in collaboration with other healthcare professionals. 

Outpatient Pharmacy Services

At the Outpatient Pharmacy we provide the following services:

  • Supply of medication and medication devices to patients.
  • Medication and medication devices counselling to patients.
  • Refill of medication services through:
    • Over counter
    • Medication Home Delivery Service*
    • Drive Thru*

*Please log on to our IJN website to apply for the services. For further details, kindly enquire at the pharmacy counter or email us at Subject to terms and conditions of the services.

Location & Operating Hours

Ground Floor, Outpatient Pharmacy

Operating Hours for Refills /  Repeat Medication Supply


Monday to Friday: 2.00pm – 4.00pm

Saturday: 8:00am – 12:30pm (Govt. Servant / Pensioner)

Sunday and Public Holiday: Closed


Contact details: 03-2617 8200 ext 3611

6th Floor Private Clinic, Outpatient Pharmacy

Operating Hours 


Monday to Friday: 8:00am – 5:00pm

Saturday: 8:00am – 1:00pm

Sunday and Public Holiday: Closed


Contact details: 03-2617 8200 (ext 6672)

Inpatient Pharmacy Services

At the Inpatient Pharmacy we provide the following services:

  • Review the inpatient, discharge and after office hour emergency department prescriptions
  • Perform total patient review on medications
  • Supply medication and medication devices to inpatients, discharge patients and after office hour emergency department patients
  • Provide discharge medication counselling
  • Provide narrow therapeutic drug monitoring
  • Provide drug information service
  • Perform patient’s own medications assessment upon admission into ward
  • Provide allergy cards to patients

Operating Hours

A) Inpatient pharmacy services are 24 hourly


B) Discharge Medication Dispensing at Discharge Counters, Ground Floor, Block B

Monday to Friday: 8:30am – 7:30pm

Saturday: 8:30am – 5:30pm

Sunday: 8:30am – 3:00pm


C) Patient’s Own Medication (POM) Assessment at POM Counters, Ground Floor, Block B

Monday to Thursday: 1.00pm – 4.30pm


Contact details: Drug Information Service: 03-2617 3326

Pharmaceutical and Sterile Preparation Unit (PSPU)

At PSPU, we prepare and repackage medications for outpatients and inpatients. 

 The services include: 

  • Preparation and packaging of bulk oral medication solution for outpatient and inpatient supply. 
  • Reconstitution and dilution of injectables. 
  • Preparation of Parenteral Nutrition (Paeds and Adults) 
  • Preparation of Del Nido Cardioplegia 
  • Repackaging and re-labelling of tablets, cream, ointment, etc. 

Clinical & Training Unit

The Clinical and Training Unit supports the quality use of medications to optimize medication therapy, promotes health and disease prevention, and provides teaching and training to health professionals, IJN staff and students.

The services include:

  • Provision of specialized clinical pharmacy services to patients in the wards with the aim to maximize the clinical effect of medications and minimize the risk of treatment induced adverse events and costs
  • Medication management which includes medication reconciliation
  • Pharmacist-managed Anticoagulation/INR clinic that provides specialized Warfarin medication management
  • Radio Pharmacy that includes compounding and dispensing of radiopharmaceuticals for improved diagnostic accuracy and enhanced imaging quality
  • Heart Failure Multidisciplinary Clinic conducted by pharmacists in collaboration with doctors and nurses with the aim of improving heart failure care in patient
  • Monitoring and optimizing utilization of antibiotics in the hospital
  • Medication and device counselling services to patients in the wards e.g. warfarin and heart failure medication counselling
  • Producing medication related patient information leaflets/booklets to encourage safe and effective use of medications
  • Intradepartmental and inter-department teaching and training
  • Clinical attachment and training of Pharmacy Diploma and Degree students

Career Prospect

We offer exciting career opportunities to suitable candidates. The benefits include remuneration, medical and maternity benefits and opportunities to develop your career. Please email us for further detail.


The IJN Laboratory and Blood Services is an MS ISO 15189 accredited laboratory in the field of Chemical Pathology, Haematology (General Haematology, Coagulation and Transfusion Medicine) and Medical Microbiology. Our medical testing results are accepted by other countries e.g. Australia, China, Japan and in the US.


With an efficient quality management system and implementation of good laboratory practice in accordance to international standards, we are committed to provide reliable, timely, relevant and useful medical testing results of the highest quality for patient care.


The laboratory is managed, led and medical testing are performed by qualified medical laboratory scientists and medical laboratory technologists, who are trained and competent.


The IJN Laboratory and Blood Services Department provide attachment programs for Industrial Training in the fields of Medical Laboratory Technology and Biomedical sciences.


The Physiotherapy profession plays a role in the promotion of human health and function, through evidence-based practice. Scientific and professional principles are applied in the assessment, reasoning, and treatment evaluation in the management of patients, to meet existing and increased expectations of emerging health needs.


  • Assess, evaluate, diagnose, and manage movement dysfunction and enhance physical and functional abilities in relation to their cardiovascular or cardiopulmonary condition
  • Provide education and empower patients on the prevention of onset, symptoms, and progression of impairments, functional limitations, and disabilities that may result from cardiovascular disease as well as from other disorders, conditions, or injuries
  • Restore, maintain, and promote optimal physical function, wellness and fitness, and optimal quality of life as it relates to movement and health.

Current Services Provided

Physiotherapy Outpatient Clinic (Pain Management)

  • Sports injuries
  • Back and neck pains
  • Joints and muscle problems
  • Sciatica
  • Postural aches
  • Knee disorders
  • Shoulder pain, injuries, and dislocations
  • Post-operative rehabilitation
  • Foot pain

Medical Exercise Program

  • Cardiac Rehab Phase I
  • Cardiac Rehab Phase II
  • Cardiac Rehab Phase III
  • Heart, Lung & Heart Lung Transplantation
  • Post Ventricular Assisted Device Implantation
  • Heart Failure Rehabilitation
  • Stroke Rehabilitation 

Patient Education

  • Pre and Post Operative Education
  • Pre and Post Procedure Education

Lifestyles Management

  • Weight Management Program
  • Cardio Fitness Program

Children and Young People’s Physiotherapy Services

  • Chest Physiotherapy
  • Medical Exercise Training
  • Childhood Musculoskeletal Conditions
  • Gait assessment and Training

Accessible Rehab Evaluations

  • Balance and Stability Assessment
  • Functional Capacity Assessment
  • Body Composition Analysis
  • Physical Risk Assessment of Cardiovascular Disease

Cardiac Rehabilitation Program

Cardiac rehabilitation is a continuous process of care which begins in the hospital. This program designed specifically for your needs, includes exercise, lifestyle changes, education, and emotional support from a multidisciplinary team. It can help improve your health and enable you to live a more active and quality life. Cardiac rehab can also help you return to work safely and in a timely manner.


Cardiac Rehabilitation can be divided into 3 phases:

Phase 1

This is the period of time when patients are admitted in hospital for a cardiac event. With supervision from the physiotherapist, patients begin with non-strenuous activities, such as sitting up in bed, breathing exercise, range-of-motion exercises and self-care, such as shaving. The program then progresses to walking and low intensity exercises either in the wards or gymnasium.

Phase 2

This is done in an outpatient setting upon discharge from the hospital. The Cardiac Rehab Phase II program is a structured, medically supervised, outpatient program for patients with heart disease that incorporates regular exercise ( group and circuit training ) along with other services such as nutritional education, stress management, and smoking cessation. In IJN, our Cardiac Rehabilitation Program Phase II may start as early as 2-3 weeks post-surgery or cardiac event.

Phase 3

This phase is a long term maintenance program. At this point, you probably would have developed your own exercise routine at home or at a local gym. The challenge now is to maintain a regular exercise program for the rest of your life.

Pain Management Services

The use of electrotherapeutic modalities to relieve or reduce pain. These include TENS, Hot pack, Laser therapy, Ultrasound, Cryotherapy.

1) Light Amplification by Stimulated Emission of Radiation (LASER)

LASER is used as a pain relief modality in conditions such as painful shoulder, hip arthrosis, epicondylitis, carpel tunnel syndrome etc. LASER heals the tissue while providing a powerful and non-addictive form of pain management by blocking pain pathways in the nervous systems and brings immediate pain relief.

2) Transcutaneous Electrical Nerve Stimulation (TENS)

Induces pain relief for headaches, acute post-operative pain, arthritis, Phantom limb and low backache.

3) Hot pack

Suitable for soft tissue Injuries, muscles spasm, acute &superficial inflammatory conditions or for those contraindicated for electrical modalities.

4) Cryotherapy (Ice Pack)

For relieving or reduce pain, reduce spasticity, reduce muscle spasm, reduce swelling, promote repair and provide excitatory stimulus when muscles are inhibited.

5) Ultra Sound Therapy

Ultrasound is a therapeutic modality used for the treatment of acute & chronic condition affecting ligaments, tendons and muscle tissue. It is also used to achieve muscle relaxation and pain reduction by improving blood perfusion and recovery of injured tissue.

Special Test/ Diagnostic Services

A diagnostic test is any kind of medical test performed to aid in the diagnosis or detection of disease, injury or any other medical condition. It may be used to confirm that a person is free from a disease, or to fully diagnose a disease, including sub-classifying it according to the severity and susceptibility to treatment. A special test is important to obtaining an accurate diagnosis, and in turn maximizing treatment outcomes.

1) Six Minute Walk Test ( 6MWT )

  • The test is used as a performance-based measure of functional exercise capacity.
  • The test is used as a measure of the response to medical interventions in patients with moderate to severe heart or lung disease.

2) Spirometry Test

  • The test provides a guide to the state and function of the respiratory system.
  • Monitors the progress of the disease or response to treatment.
  • To assess- and define the degree or severity of the disease or disability.

3) Breath CO Test

  • The test is used to measure the amount of Carbon Monoxide (CO2) in your lungs and blood.
  • This is an indirect, non-invasive measure of blood carboxyhemoglobin (%COHb), which is the level of CO in your blood

4) Body Composition Analysis / Body Impedance Analysis

  • This method measures body composition by sending a low, safe electrical current through the body.
  • The current passes freely through the fluids contained in muscle tissue, but encounters difficulty/resistance when it passes through fat tissue. This resistance of the fat tissue to the current is termed ‘bioelectrical impedance’.
  • When set against a person’s height, gender and weight, the scales can then compute their body fat percentage, lean muscle mass, total percentage of water and minerals.

Patient Education on Physical Activities Post Cardiac Event

Education on physical activities throughout the recovery process is essential to prevent and eliminate adverse lifestyles and behaviors and specific interventions such as smoking cessation, dietary modification and exercise are recommended to prevent recurrences and slow the progression of disabling complication.



  • Provide health information on the (coronary) disease process and therapeutic interventions aimed at slowing, halting or reversing the progression.
  • Allows the patient the freedom to discuss any queries or concerns regarding social and home activities.
  • Prepare patients for a return to work and resumption of activities of daily living at home and in the community.
  • Equip patients with the knowledge on how to progress with their exercise training program safely and appropriately within the constraints of their medical condition.

Benefit of exercise:

  • Regular activity strengthens your heart muscle
  • Lowers blood pressure
  • Increases high- density lipoproteins or HDLs
  • Lowers low-density lipoproteins or LDLs
  • Enhances blood flow

  • Helps your heart function more efficiently
  • Gives you more energy
  • Improves your mood
  • Helps you manage your weight
  • Promotes better sleep


The Non-Invasive Cardiovascular Laboratory (NCL) at Institut Jantung Negara is an outpatient and inpatient facility that performs cardiovascular and peripheral vascular diagnostic procedures on patients known or expected of having cardiac and vascular disorders. It is one of the largest Non-Invasive investigation labs in Malaysia that was established in 1992. Most of the patients especially of outpatient are required to get an appointment to access the investigation.


The NCL also entertains ad hock investigation requests from clinician especially for patients who are required early diagnosis or urgent investigation findings. The normal operating hour is 8.00am-5.00pm from Monday to Friday. The NCL is also providing 24 hours on call services for certain investigations such as Echocardiography and Pacemaker (Implantable devices interrogation.

Team Members

The NCL is committed to providing high quality and compassionate care to all patients. The team members that make up the Non-invasive Cardiovascular Laboratory team include:

The subspecialized clinic services that we provide include the following:


  • Certified Cardiovascular Technologist with various sub specializations
  • ECG Assistants
  • Clerical staff
  • Hospital Aides (HA)

Together they perform variety of specialized tests to be used by clinicians to facilitate in determining the best treatment options for patients. They are also involved in helping patients to have better understand what happens during their tests as well as helping to assure their comfort.

NCL Services

The services provided by the NCL including various examinations and tests designed to yield specific information to treat a variety of conditions involving the heart and vascular system. The services that are available within the hospital including:

  • Non-invasive Cardiac, Vascular and Electrophysiology studies
  • Echocardiography
  • Advance Echocardiography (Tissue Doppler Imaging)
  • Transesophageal Echocardiography
  • Exercise Stress Echocardiography
  • Pharmacological Stress Echocardiography
  • Electrocardiography (ECG)

  • Exercise Stress Test (Stress ECG)
  • Ambulatory ECG monitoring (Holter monitoring)
  • Ambulatory blood pressure monitoring
  • Vascular ultrasound and Doppler studies
  • Ankle-Brachial Index
  • Pacemaker follow-up clinic


As the leading heart centre of Malaysia, the physiotherapy department is committed to maximizing quality of life through prevention, intervention (treatment), rehabilitation and promotion of heart health and general fitness. Since 1998, we have been the premier hospital to offer a comprehensive structured cardiac rehabilitation programme. This is a secondary prevention programme targeted at individuals who have been diagnosed with cardiovascular disease with or without cardiac intervention. The objective is to help patients make changes in lifestyles while providing counseling on nutrition, use of medication, smoking cessation, supervised exercise sessions and psychological support.


The Cardio Fitness Programme was introduced to cater to physically healthy individuals who want to increase control over and improve their health. This is a step towards cardiac prevention for the community. The programme goes beyond exercise training as participants are required to undergo a series of tests and medical screening by a team of highly trained Professionals. A strict risk stratification process is incorporated to ensure that the exercise prescription is specially tailored to the individual’s functional capacity and coronary risk factors (if any). Supervised exercise training by trained personnel (Exercise Physiologist/Physiotherapist) is done in a gym that is adequately equipped with fitness and medical facilities. Our priority is to educate one to take charge of self-management strategies and life-long behavioural changes and all this is done in a safe gym cum medical setup!


This program is suitable for:

  • All physically fit individual
  • Sedentary people
  • Those who want to change lifestyle
  • Those who wants to improve cardiovascular fitness
  • Those with one or more coronary risk factors for heart disease

Benefits of Cardio Fitness Program

  • Stimulates production of red blood cells
  • Improves resistance to infection
  • Develops alertness, awareness & lessens reaction time between brain and body
  • Decrease hazard of diabetes
  • Improve blood circulation in the legs
  • Strengthens heart muscle – reduces high blood pressure and heart rate
  • Improves cardiovascular endurance and exercise tolerance


  • Unstable or unresolved angina
  • Fever and acute systemic illness
  • Patient in severe pain
  • Resting blood pressure: SBP> 180mmHg, DBP> 100mmHg

  • Significantly unexplained drop in blood pressure
  • Tachycardia > 100bpm
  • New or recurrent symptoms of breathlessness, palpitation, dizziness
  • Significant lethargy

For more information, please contact:

Tel: +603- 2617 8339

Fax: +603- 2600 6545



Most of us have heard the word “triage” mentioned at one time or another. Triage in an Emergency Department is a system of determining the severity of an illness and the need for either routine or emergent care.


When a patient presents to the Triage Area they are usually asked for what reason they are presenting to the Emergency Department. This is where the triage begins. Based on the answer the patient gives, the nurse will determine the severity of the illness and the level of care required to care for this individuals complaint.


At times patients will present that are so ill they will immediately by-pass the Triage Desk and be taken to an appropriate area for care. This again, depends on the nurse who is in the Triage Area.

If you present to the Emergency Department with cold symptoms or minor illnesses you will most likely be considered a lower level of care, expediency will not be of great concern, you will be seen according to your place in the waiting line.


For more severe, but not emergent illnesses the Triage Nurse will see that the patient gets to the proper area as soon as possible to prevent any deterioration of their condition. The fully emergent patients always by-pass all others waiting to be seen.


There are times when the Emergency Department is very busy, you are not feeling well, you want to be seen. You see others going before you and sometimes this will cause you to become upset. Knowing that there is a reason for this called Triage, will help you to understand why this is occurring. You will be taken to the proper area as soon as a place becomes available since the goal of the Emergency Department is to care for everyone in a timely manner.